Buyer protection
Warranty policy
DOORS GALLERY doors are covered against manufacturing defects. Below: what the warranty covers, how to make a claim and what your statutory rights are.
Warranty periodper manufacturer terms, up to 24 months (from the date of purchase)
What is covered
- Manufacturing defects — flaws in material or workmanship found within the warranty period under normal use of the door.
- The warranty applies with proof of purchase (order number, receipt or this warranty certificate).
What is not covered
- Defects caused by improper fitting of the door or improper storage.
- Mechanical damage: impacts, scratches, cuts, cracks, chips.
- Exposure to moisture, water, steam or extreme temperatures.
- Chemicals and abrasive products (aggressive cleaners, solvents).
- Unauthorized modification, trimming, alteration or repair of the door.
- Normal wear: fading, natural wear of hardware.
- Misuse of hardware (handles, locks, hinges): excessive load, slamming.
- Damage caused by the customer or third parties after handover, and force majeure.
How to make a claim
- Message or call our specialist: Shahlo Nur, +998 77 265 52 57 (also via the Telegram bot or the website).
- Give the order number and the DG code.
- Send clear photos or a video of the defect (overall view and close-up).
- We review the claim and, if needed, ask for more photos or an inspection.
- We tell you the decision and the remedy.
If the defect is confirmed
In accordance with the law, when a defect is confirmed you may require: replacement of the product, repair of the defect at no cost to you, a proportionate price reduction or termination of the contract. Time limits and conditions are set by law.
Your statutory rights
This warranty policy does not limit or contradict your rights under the Law of the Republic of Uzbekistan “On Protection of Consumer Rights” (No. 221-I of 26.04.1996) and the Civil Code. Rights granted by law remain fully in force.